Register for Online Services
As part of our commitment to offering our services more flexibly, the surgery offers a secure online system that is integrated with our practice appointment and prescriptions system. We offer you online access to the following range of services:
- Appointment Booking – Cancel your appointment or book a telephone consultation appointment with your GP
- Repeat Prescriptions – Order your repeat prescription
- Secure Messaging – Currently unavailable.
- Access To Medical Records – View your medical records, which will include: test results, details of medication you have been prescribed, letters, referrals, coded entry of consultations and diagnosis (for further information please see below).
We require three full normal working days to process prescriptions and possibly longer if what you are requesting is not on your regular repeat medication list.
The service is provided by SystmOnline from SystmOne or you can use the NHS app.
To ensure that only genuine patients use the service, you must first attend Reception in person and register, to obtain login details from the surgery. The login details will provide you with secure information that will allow you to create an online account.
Online Medical Records Access If you wish to have access to this service, please submit your request via your on-line account and this will be reviewed at the practice by an allocated member of our team, each application will be dealt with individually. The process can take up to 21 days and in some instances, may take longer.
As of the 31 October 2023 we have been asked by NHS England to provide you with, access to your full prospective medical record going forward via the NHS app (and NHS website) if you have a suitable NHS login. Please use this link for more information and how to opt out.
To ensure that only genuine patients use the service, you must first attend Reception in person and register with this form, to obtain login details from the surgery. The login details will provide you with secure information that will allow you to create an online account.
Confidentiality and Security
Information sent via Online Services is encrypted. This means that messages you send cannot be intercepted or read by others and only you and the practice are able to see your personal information.
Personal information belonging to patients who do not request an Online Service account will not be accessible over the internet. We will only enable the internet access facilities provided through Online Services if you request us to do so, allowing you secure access to your medication and your appointment details. Your other medical information will not be accessible. If you change your mind, you can ask for your Online Services account to be deactivated at any time.